Terms and Conditions
Acceptance of Terms
These terms and conditions are designed to govern your use of our website and outline the terms of any purchases made through this platform. By accessing or utilizing our website, you signify your agreement to adhere to these terms and conditions. If you have any inquiries or reservations about the content herein, we encourage you to reach out to us before proceeding with your order. Your satisfaction and understanding are of utmost importance to us.
Payment System
Crafty Bech currently uses WooCommerce with PayPal Checkout and STRIPE to collect payments for products and gift cards.
Orders and Payments
By placing an order on our website, you acknowledge and agree to the payment for the services and/or products you have selected. We offer multiple convenient payment options, including credit/debit card, PayPal, Venmo, Google Pay, and Apple Pay. Please note that all prices listed on our website are in US Dollars (USD). Your chosen payment method will be charged accordingly. If you have any questions or require assistance with the payment process, our team is available to assist you. Thank you for choosing us for your service and product needs.
Order Processing Time
Please be advised that during peak periods or when we are experiencing a high order volume, it may take up to 2-3 days to process your order. We strive to process orders as swiftly as possible, and our dedicated team works diligently to fulfill your requests promptly.
Your satisfaction is of utmost importance to us, and we are committed to delivering the quality you expect. Rest assured, we are doing our best to expedite your order and get it to you as soon as we can. We appreciate your patience and understanding during these times, and we value your trust in Craft Bech. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with us is nothing short of exceptional. Thank you for choosing Crafty Bech. We look forward to serving you with the utmost dedication and care.
Paper Stock Availability
At CraftyBech, we go through paper very quickly, and there might be times when the paper used in our product images is temporarily out of stock. In such cases, rest assured that we'll create your product using a similar high-quality paper. Your satisfaction remains our top priority, and we appreciate your understanding. If you have any questions, feel free to reach out to our customer support team. Thank you for choosing Craftybech for your Gifting & Presentation needs.
Product Props Disclaimer
Please note that any images featuring chocolates, candies, gift cards, or other props are for visual representation purposes only. These items are not included with the purchase of the product and are intended to provide our customers with a visual reference of how the product can be creatively combined. The actual product contents are specified in the product description. We appreciate your understanding. If you have any questions or require clarification, please feel free to contact our customer support team.
Refund Policy
All Sales are Final and No Refunds
Please be aware that all purchases made on this website are considered final. Once you have placed an order and your payment has been received, it cannot be cancelled or refunded. We want to clarify that we do not provide refunds under any circumstances. This policy applies to various situations, including but not limited to dissatisfaction with the product, change of mind, or if the product was damaged during shipping. If there is an issue with your order, please contact us within 14 days of receiving your order and we will do our best to resolve the issue. Please consider your purchase carefully, and if you have any questions or concerns, don't hesitate to contact us before placing an order. We are here to assist you and ensure your experience meets your expectations. Thank you for your understanding.
Shipping Policy
Shipping within the United States: At Craftybech.com, we currently offer shipping services exclusively to addresses within the United States. We apologize for any inconvenience this may cause to our international customers, but rest assured, we're constantly working towards expanding our reach in the future.
Shipping Times: We understand that prompt delivery is essential, and we make every effort to ship your custom-made products as quickly as possible. However, please be aware that the processing and delivery times may vary, particularly for custom orders. We strive to keep you informed about your order's progress, and we appreciate your patience as we work diligently to create and deliver your unique items.
Lost or Damaged Items: While we do our utmost to ensure the safe and secure packaging of your order, we must emphasize that once your package is in the hands of the shipping carrier, we are not responsible for items that are lost or damaged during transit. We understand how disappointing this can be, and we encourage customers to consider the available shipping options, which provide insurance coverage to protect your investment.
Insurance Options: To provide added peace of mind, we offer the following shipping options, each of which includes insurance coverage up to a specified
value:
- 1-3 Day Shipping Option: This shipping option includes insurance coverage up to $100.
- 3-5 Day Shipping Option: This shipping option also includes insurance coverage up to $100.
Please consider selecting one of these options if you wish to safeguard your order against potential loss or damage during transit. In the unfortunate event that your order is lost or damaged, we will assist you in initiating a claim with the shipping carrier to ensure that you receive the compensation you deserve.
Contact Us
If you have any questions or concerns regarding our shipping policy or need further assistance, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Craftybech.com is as enjoyable as possible.
Last Updated
September 4, 2024